Google NewsGen Z loves generative AI-powered customer service chat: Affirm CEO  American BankerGen Z prefers AI chatbots over phone calls, says Affirm's CEO  Business InsiderSenate Passes FAA Bill on Air Safety and Customer Service – The Presidential Prayer Team  The Presidential Prayer TeamTIAA modernizes the customer journey with AI  CIOSenate passes FAA bill designed to improve air safety, customer service  CBS NewsAirbnb releases group booking features as it taps into AI for customer service  TechCrunchHow did customer service get so bad?  Financial TimesL.L.Bean announces staff layoffs, reduction in call center hours  NewsCenterMaine.com WCSH-WLBZParloa, a conversational AI platform for customer service, raises $66M  TechCrunch


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